Reference

Terms That Govern Your ace369 Account

These terms set out what you agree to when you access ace369 and use any part of the service — from funding your account via bKash, Nagad, or Rocket to placing bets or opening a live table.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to eligible regions

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HOW WE HANDLE ACCOUNTS

Security, Data and Account Integrity

We keep your account data secure using encrypted connections across all access points, whether you open the lobby on a mobile browser or through the app. Account verification checks run when you first withdraw — you may be asked to confirm your registered mobile number or the bKash, Nagad, or Rocket wallet tied to your account. We retain account records for the period required to handle disputes and comply with applicable rules in supported regions. You can request a summary of your account activity or ask for your account to be closed by contacting support.

Encrypted Access

All connections between your device and our servers are encrypted. This applies to login, deposit, and withdrawal flows whether you are on mobile or desktop.

Wallet Verification

When you withdraw to bKash, Nagad, or Rocket, the wallet number must match the one registered to your account. Mismatches are held until confirmed.

Data Retention

We hold your account data for as long as your account is active and for a reasonable period after closure to handle any outstanding disputes or queries.

Account Closure Requests

To close your account, contact support with your registered mobile number. Open balances are processed back to your linked wallet before closure is confirmed.

What These Terms Cover and How They Apply

ace369 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account, you confirm that you are of legal age in your jurisdiction and that using this service is permitted where you are. We do not offer access to people in regions where online wagering is restricted or prohibited under local law. Your account

1
is personal — it cannot be shared, transferred, or used by anyone else. Any balance in your account wallet, whether funded through bKash, Nagad, or Rocket, is subject to the withdrawal conditions set out below and in your account dashboard. We reserve the right to suspend
2
or close accounts that show signs of policy violations, including duplicate registrations or misuse of the payment system. Changes to these terms are posted on this page; continued use of the service after a change is posted means you accept the updated version. If you disagree
3
with any part of these terms, the correct step is to close your account and stop using the service before the change takes effect. Account disputes are handled through our support channel first; unresolved cases follow the process described in the contact section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT AND DISPUTES

How to Reach Us About These Terms

Questions about these terms, account suspensions, or payment disputes go directly to our support team. Queries sent through live chat or email are logged with a reference number so you can follow up. For bKash, Nagad, or Rocket payment issues, have your transaction reference ready when you reach out — it speeds up verification.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover what most people ask first. For anything not covered here, reach support through live chat or email.

These terms apply to anyone who opens an account and accesses the service. Eligibility depends on your age under local law and whether the service is permitted in your region.

No. The bKash, Nagad, or Rocket wallet you use must be registered in your own name. Payments from wallets belonging to other people are not accepted and may result in a hold on your account.

We post updates to this page. If you continue using the service after the updated terms go live, that counts as acceptance. Check this page periodically if you want to stay current.

Start with live chat or email support and give your account ID and transaction reference. We log every query with a reference number so you can follow the case through to resolution.

We may suspend an account immediately if we detect a policy violation such as duplicate registrations or payment irregularities. We will contact you at your registered mobile number to explain the reason.

We keep your data while your account is active and for a period after closure to cover any outstanding disputes. You can request a summary or ask what we hold by contacting support.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your ace369 Account

Security, Data and Account Integrity

Encrypted Access

Wallet Verification

Data Retention

Account Closure Requests

How to Reach Us About These Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 Can I use someone else's bKash or Nagad wallet to fund my account?

03 What happens if these terms change?

04 How do I dispute a transaction or account decision?

05 Can my account be suspended without notice?

06 How long does ace369 keep my account data?

Terms & Conditions

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