Reference

Read Our Terms Before You Access the Lobby

This page sets out the legal conditions that apply when you access ace369, including eligibility, jurisdiction, account rules, and how we handle disputes.

Adults OnlyJurisdiction-Dependent AccessAccount AccountabilityBangladesh-Supported Regions

Browse the Lobby Read FAQ

How Our Legal Terms Apply to You

ace369 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ace369 operates under terms that vary by jurisdiction. Access to our platform — including live casino tables, slots, and sportsbook markets — is only available where permitted under your local law. If online gaming is restricted or unlicensed in your area, you are not eligible to

1
create an account or place wagers. By accessing the lobby, you confirm that you are of legal adult age in your jurisdiction and that your use of the platform is lawful where you are located. We do not accept accounts from regions where access is prohibited.
2
Your account is personal and non-transferable. You are responsible for all activity carried out under your login. If you fund your account via bKash, Nagad, or Rocket, the registered wallet must belong to you — third-party wallet use is a breach of these terms and may
3
result in account suspension. We reserve the right to request identity verification at any point. Withdrawals are processed back to the same wallet used for deposit — bKash to bKash, Nagad to Nagad, Rocket to Rocket — and we may hold a withdrawal pending verification if
4
account details cannot be confirmed. These steps protect both your account and the integrity of our payment rails.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT AND QUERIES

Reach Us About Legal or Account Matters

If you have questions about these terms, your account eligibility, or a payment dispute involving bKash, Nagad, or Rocket, our support team can help. Reach out through any of the channels below and include your registered account details so we can respond accurately.

Live Chat Open the chat window from the lobby — available during active support hours for account and legal queries.

Email Support Send detailed legal or account questions to our support address. Include your wallet type — bKash, Nagad, or Rocket — for payment disputes.

Help Centre Browse our policy articles for answers on eligibility, account rules, and jurisdiction-specific conditions before contacting support.

ACCOUNT SECURITY AND DATA

How We Protect Your Account and Data

Your account security and personal data are handled with care. We use SSL encryption across all account and payment flows — including bKash, Nagad, and Rocket transactions — so your wallet details are never exposed in transit. Here is how we approach the key areas of data and account protection.

Data Retention

We retain account and transaction records for as long as required by our operating obligations. You may request a summary of your stored data by contacting support.

Cookie Use

We use session and functional cookies to keep your lobby preferences and login state. You can manage cookie settings from your browser at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone, including anyone claiming to be ace369 support.

Data Requests

To request access to, correction of, or deletion of your personal data, contact our support team via email with your registered account details.

Common Questions About Our Legal Terms

These are the questions we hear most often about eligibility, account rules, and how our legal terms work in practice.

You must be a legal adult in your jurisdiction and located in a region where access is permitted under local law. Eligibility is your responsibility to confirm before registering.

No. Your deposit wallet — whether bKash, Nagad, or Rocket — must be registered in your own name. Third-party wallet use breaches our terms and may result in account suspension.

If online gaming is restricted or unlicensed where you are, you are not eligible to access the lobby or hold an account. We may close accounts found to be in breach of this condition.

Contact our support team by email with your registered account details. We will respond with the data we hold on your account in line with our retention and data-handling obligations.

We may request identity verification if account details cannot be confirmed. Withdrawals are returned to the same wallet used for deposit — bKash, Nagad, or Rocket — once verification is complete.

Contact support via live chat or email, including your account details and the transaction reference. Payment disputes involving bKash, Nagad, or Rocket should include your wallet number for faster resolution.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoEmerald Valley Slots InfoAce369 Glossary

Read Our Terms Before You Access the Lobby

Reach Us About Legal or Account Matters

How We Protect Your Account and Data

Data Retention

Cookie Use

Account Security

Data Requests

Common Questions About Our Legal Terms

01 Who is eligible to open an account on ace369?

02 Can I use someone else's bKash or Nagad wallet to fund my account?

03 What happens if I am in a region where access is restricted?

04 How do I request a copy of my personal data?

05 What verification may be required before a withdrawal is processed?

06 How do I raise a dispute about a transaction or account decision?

Legal

Related pages

Related pages